Cancellation policy
Cancellation Policy
As per our Terms, here is a summary of the CakerHQ cancellation policy.
CLIENT CANCELS
| 28 days or more before event date | Full refund less any non-refundable component |
| Between 27 days and 4 days before the event date | 50% deposit is kept by cake maker. Any amount paid on top of this deposit is refunable. |
| 3 days or less before the event date | No refund of any amounts paid. |
In order to be eligible for a refund as above, you must notify us before the cut-off date as specified above. Notification is to be done via CakerHQ in the Your Orders section of your account. Please contact us should you require assistance.
CAKE MAKER CANCELS
| At any stage before the event date | Full refund to client |
The above is a summary of our cancellation policy as per the Terms and Conditions but does not override our Terms and Conditions. It is a representation only and you should refer to the terms and conditions for a full understanding of our cancellation policy.
Got a question? Please contact us.