CHECKLIST FOR ONBOARDING
- Sign up for CakerHQ as Cake Maker
Select your subscription option, including promotion code if applicable, and enter your email address here. Link to: https://cakerhq.com/subscription
- Confirm your Email Address
Check your inbox and click on the link in the email from CakerHQ to verify your email address.
- We’ll Verify Your Business
Once we’ve done this, we’ll email you to let you know you can move on with the next steps. Usually, this is completed within 24 hours.
- Complete your Business Profile
Tell us, and the world, more about your business and complete the details about your business in your profile including your logo, details about the bakes you offer, some photos of your recent bakes.
- Add your Bank Details for Payouts
Add your bank details in your Settings page using Stripe, our trusted payment partner, so we can payout your funds.
Once all of these steps are done, your profile will be active and you’re ready to start taking bookings in CakerHQ!
USEFUL INFORMATION
Send Your Public Profile Link To A Client
When you’re logged in go to Profile Details and click on View Profile top right hand corner of screen. Copy the URL, this is your public profile address, and send it to your client. From here they can submit a Request for Quote or send you a Message. All messages will then be linked to future orders from that client.
The Investment in Your Business
You pay either a monthly or yearly subscription fee to CakerHQ, less any promotional subscription offer. This is the only cost to you. Your payouts will be exactly what you invoice to your customer, there are no further fees to your business.
Merchant Fees Paid By Client
We charge the client an administration fee on top of your quoted amount, between 6-9%, to cover bank fees, administration costs etc.
When Do You Get Paid?
Your client will pay a 50% deposit on acceptance of your quote which confirms their booking.
The remaining balance owing will be paid 21 days before their event date.
We will payout the balance in your account once per week, each Wednesday.
Manage Your Calendar
Booked out? Going on holidays? Set the days you are unavailable in your calendar https://cakerhq.com/profile/calendar Click on manage calendar in the top right of the screen and set your unavailable days. These will show as unavailable in your public calendar.
Submit A Quote
We’ve put together a guide here for submitting your first quote to a client. It’s really easy!
No More Ghosting!
Clients will have 5 days to reply to your quote or the quote will automatically be declined and the client will be notified. We’ll send them reminders to respond to your quote too.
CANCELLATION POLICY SUMMARISED
| CLIENT CANCELS | 28 days or more before event date | Full refund less any non-refundable amount |
| Between 27 days and 4 days before event | 50% Deposit is kept by baker. Any amount paid on top of this deposit is refundable. | |
| 3 days or less before the event | No refund of any amounts paid. | |
| BAKER CANCELS | At any stage before event date | Full refund to client |
See our cancellation policy for further details.
Download a printable PDF of this guide here.
Got a question? Contact us.
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